Privacy Policy & Procedure Manual

1. Introduction

This is a legally binding document. Please make sure to take your time and read it entirely; it is your responsibility to know this information. Ella Med and Manikins Plus respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit any of our websites, use our services, communicate with us, or make payments online. By using our websites or services, you agree to the practices described in this Privacy Policy. If you do not agree, you must exit our sites immediately and refrain from purchasing from any of our stores or services.

2. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The revised policy will be posted on each affected site with an updated “Last updated” date. If changes are material, we may provide additional notice as required by law.

3. Third-Party Websites

Our websites may contain links to third-party websites, services, or applications that are not owned or operated by Ella Med or Manikins Plus. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information. Note: The four websites listed above are owned and operated by Ella Med and/or Manikins Plus and are covered by this Privacy Policy.

4. Information We Collect

We may collect the following categories of personal information: Contact information (name, email, phone, addresses); Account information; Payment information; Service information; Communications; Device and usage information; Location information; Marketing information.

5. How We Collect Information

We collect information directly from you, automatically via cookies and similar technologies, and from third parties such as payment processors and scheduling tools.

6. How We Use Your Information

We use personal information to provide services, process payments, manage accounts, communicate, send marketing (where permitted), personalize experiences, monitor for fraud, comply with legal obligations, and enforce agreements.

7. Payment Processing

Payments are processed by third-party processors. We do not store full payment card numbers unless otherwise stated. We retain limited transaction information for recordkeeping, accounting, and fraud prevention.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functionality, analytics, and marketing. You can control cookies via browser settings.

9. FEES, PRICING, AND QUOTAS

No Refund Policy
At Ella Med, we maintain a strict No Refund Policy for all purchases. Once a transaction is completed, refunds will not be issued for any reason. However, we may offer the option to apply the original purchase amount toward a different product or service.

10. How We Share Information

We share information with service providers, professional advisors, authorities when required, business transferees, or as directed by you. We do not sell personal information for money.

11. Legal Basis for Processing

We process information based on consent, contract performance, legitimate interests, legal obligations, or other lawful bases.

12. Data Retention

We retain personal information as long as necessary for the purposes described, including legal, accounting, and dispute resolution requirements.

13. Data Security

We use reasonable safeguards, but no internet transmission is completely secure. Absolute security cannot be guaranteed.

14. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, port, restrict processing, or withdraw consent. Contact us using Section 20.

15. Marketing Communications

You may opt out of marketing messages at any time via unsubscribe links or by contacting us. Service-related messages may still be sent.

16. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect their information without proper consent.

17. International Users

Information may be transferred to and processed in the United States. By using our services, you consent to this transfer to the extent permitted by law.

18. Mandatory Arbitration Clause for Customer Disputes

By using any website or purchasing from Ella Med or Manikins Plus, you agree that any dispute, claim, or controversy arising out of or relating to your use of the websites, purchase of products or services, or the interpretation or validity of this Privacy Policy shall be resolved exclusively through final and binding arbitration rather than in court.

The arbitration will be conducted under the rules of the American Arbitration Association (AAA) and will take place in the state where the relevant company is headquartered, or another mutually agreed-upon location. You waive your right to a jury trial and your right to participate in a class action or class-wide arbitration. There is no opt-out from this arbitration clause.

By engaging in a business relationship with Ella Med Training—as a customer, an AHA-aligned instructor, or a user of our websites—you agree to the following: any dispute, claim, or controversy arising from this relationship shall be resolved through final and binding arbitration, not in court. This includes issues related to using our websites, purchasing products or services from Ella Med, ellamed.shop, manikinsplus.store, or https://ellamedahatraining.setmore.com/, or interpreting this Privacy Policy or any other agreement with Ella Med. The arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) and will take place in the state where Ella Med is headquartered. You understand and agree that this provision waives your right to a jury trial, as well as your right to participate in a class action or class-wide arbitration. There is no opt-out from this arbitration clause. If you do not agree to this provision, please do not do business with us, use the company-owned websites, or make any purchases from our stores. This includes ellamed.shop, manikinsplus.store, https://ellamedahatraining.setmore.com, https://thisisimportantinfo.com/, or any other affiliates. Note that we are not responsible for any disputes with third-party affiliates.

20. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

This is the only contact information we provide to prevent unwanted solicitation and scam calls. Please fill out the form, and we will get back to you within 72 hours or less, depending on our open and close schedule.

21. Revision History

• Version: 1.0
• Date: 2026-06-14
• Change Description: Combined and edited – inserted Ella Med, Manikins Plus, and all four URLs into the detailed privacy policy. Added arbitration clause, updated contact section, and media release.
• Author: Policy Admin Ellamed.shop

22. Photography, Video, and Media Release

By attending any training, event, course, service, or activity conducted by Ella Med, Manikins Plus, or their affiliates, you acknowledge and agree that photographs, video recordings, audio recordings, and other media may be captured during your participation.

You grant Ella Med, Manikins Plus, and their affiliates, successors, assigns, and authorized representatives the irrevocable right and permission to use, reproduce, publish, display, distribute, and otherwise utilize your image, likeness, voice, name, and appearance in photographs, videos, recordings, or other media for lawful business purposes, including but not limited to advertising, marketing, promotional materials, social media content, educational materials, websites, publications, and other commercial or non-commercial purposes.

You understand and agree that you will not receive compensation, royalties, or any other payment for such use. You hereby release and discharge Ella Med, Manikins Plus, and their affiliates from any and all claims, demands, causes of action, damages, or liabilities arising out of or related to the use of your image, likeness, voice, name, or appearance as described in this section.

If you do not consent to being photographed or recorded, you must notify us in writing before participating in any training, event, or service. While we will make reasonable efforts to accommodate such requests, we cannot guarantee that your image or likeness will not be incidentally captured in group settings.